Transforming healthcare
experiences
Exploring the impact of digital health technology on healthcare professionals and patients
The Future Health Index 2019 explores the impact of digital health technology on healthcare professionals and patients. This latest report is based on a survey of 15,000 individuals and more than 3,100 healthcare professionals across 15 countries. Now in its fourth year, the Future Health Index examines the role of technology in the health system, to provide actionable insights to drive the transformation towards value-based care.
Theme 1: Engaged and digitally enhanced healthcare professionals
Healthcare professionals who use digital health records (DHRs) in their practice report that technology has a positive impact on:
Quality of care provided
Quality of care provided
Satisfaction for healthcare professionals
Satisfaction for healthcare professionals
Outcomes for patients
Outcomes for patients
Healthcare professionals also report that their own experience has been positively impacted over the past five years from data-related updates, such as:
Access to patients' full medical history
Patients having access to their own health data
Ability to harness big data
Medical-grade health trackers
Digital health technology or mobile health apps
Theme 2: Empowered patients – access to data, more control
Patients are more collaborative with healthcare professionals when they have ownership of their health data
84% of the general population with access to their digital health record (DHR) say they want their healthcare professional to have access too
64% of individuals who do not have access to their DHR, or don't know if they have access, want their healthcare professional to have this access
Percentage who rate their personal experience of the care they receive as good, very good or excellent
Those without access
Percentage who rate the quality of care available to them in their country as good, very good or excellent
Theme 3: Learning from forerunners
China and Saudi Arabia are consistent forerunners when it comes to adoption and use of all new technologies. Some other emerging countries, including India and Russia, are also excelling in specific areas.
Percentage of healthcare professionals who currently use any digital health technology or mobile health apps:
Emerging countries are leading the way for AI in healthcare
When it comes to public perceptions of Artificial Intelligence (AI) , the general population in Russia, China and Saudi Arabia are among the most likely to associate more accurate diagnosis with the use of AI in healthcare.
Percentage of the general population that associates more accurate diagnosis with the use of AI in healthcare:
Russia
China
Saudi Arabia
15-country average
Technology continues to evolve and this will, in turn, be a driver of continuous transformation in health systems around the world. As the challenges and needs evolve from country to country, healthcare professionals and patients must be willing to adapt as they adopt new technologies, learning and adjusting as they go.
The Future Health Index is comissioned by Philips The 2019 study comprises original research via a survey of more than 3,100 healthcare professionals and over 15,000 individuals that represent the adult general population across 15 countries: Australia, Brazil, China, France, Germany, India, Italy, the Netherlands, Russia, Saudi Arabia, Singapore, South Africa, Poland, United Kingdom and the United States of America.
